jemjabella @ wordpress

I’m thinking about taking bets on the likelihood of my site being back up any time this century today. I tried a live chat at 5pm (when I’d finished work):

[name removed]. [9:59:21 AM]: Hello! Welcome to the Site5 Technical Support Live Chat! How may I help you?

Jem [9:59:21 AM]: I was told in a Live Chat on Saturday that my ticket – [ticket #] – would be answered today. I estimate that you’re about 5 hours behind me (GMT) which puts you at nearly 12pm – why has the ticket not been answered? My site has been down for

[name removed]. [9:59:30 AM]: Hello Jem

Jem [10:00:33 AM]: That should say ‘my site has been down for 4 days now’
[10:00:37 AM]: Hello [name removed]

[name removed]. [10:00:59 AM]: Please hold on, I am checking your ticket.

Jem [10:31:36 AM]: I’ve read the ticket back to myself twice, been for a pee and made a coffee – what’s taking so long?

And at 6pm, an hour after the live chat was opened, it timed out. I have never, in all my years of using site5, had such a piss poor response to a problem. Most tickets are solved within minutes, maybe a few hours when it’s early here (thus middle of the night for them). To have to wait this long for a reply, and have to put up with this length of downtime… it’s just ludicrous.

As if all of that wasn’t bad enough, Jordan tells me that Google have pushed a PR update over the weekend and dropped me down by 1 again; I am now PR4. Fucking fantastic.